Privacy Policy

Last updated: 31-12-2025

1. Introduction

City Quest (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal information when you visit our website or participate in a City Quest experience.

City Quest is an independent experience and is not affiliated with or endorsed by the city, municipality, or cultural institutions.

2. Who we are

City Quest
Website: https://www.playcityquest.com

Email: hello@playcityquest.com 

3. What personal data we collect

We may collect and process the following personal data:

  • Contact information, such as your email address, when you contact us by email

  • Technical data, such as IP address, browser type, device information, and pages visited

  • Usage data, relating to how the website and game are accessed and used

We do not knowingly collect personal data from children.

4. How we use your data

We only use personal data when necessary, including to:

  • Respond to questions or support requests

  • Processing and handling orders placed through our website

  • Provide and improve the City Quest experience

  • Maintain and secure our website

  • Analyze website usage to improve functionality and content

We do not use personal data for automated decision-making or profiling.

5. Legal basis for processing

We process personal data based on:

  • Consent (for example, when you contact us by email)

  • Legitimate interest, such as improving our website and services

  • Legal obligation, where required by law

6. Cookies and analytics

Our website may use cookies or similar technologies to ensure proper functionality and to analyze website usage.

You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

7. Sharing of data

We do not sell or rent personal data.

Personal data may be shared only with trusted third parties necessary for operating the website, such as hosting providers or analytics services, and only to the extent required.

8. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

9. Your rights

Under applicable data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, please contact us by email.

10. Data security

We take reasonable technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: hello@playcityquest.com